Refunds

Unfortunately, The Dope Candy Co. does not offer refunds on our products purchased on our website. Once transaction has been made on our website, cancellations or refunds are not accepted except upon terms that will compensate The Dope Candy Co. against lost.

Returns (if applicable)

Here at The Dope Candy Co., we want to make sure the customer receives their product in the best possible way. Returns are only accepted if the product has been damaged due to shipping. Customer is responsible to notify The Dope Candy Co. within 48 hours of such incident. Customer will be requested to submit digital photos to document the product’s defects. In some cases, customer will be required to ship defective product(s) back to The Dope Candy Co. at their own expense and in an agreed upon reasonable time frame. In cases where the order is required to be shipped back to The Dope Candy Co. at the customer’s expense, The Dope Candy Co. may reimburse the customer for shipping if a defect is determined to exist. Any charges related to expedited orders, such as rush printing or shipping, are non-refundable for defective products unless shipping company delivers a defective product or fails to deliver an order. Turnaround time and shipping options for reprinted orders varies due to available production capacity and are at The Dope Candy Co. discretion. Turnaround time begins after receipt of final proof approval. Final approval will only be accepted in written format. No verbal approvals will be accepted.

Shipping

Our products are processed within 24-72 Hours and shipped using the following carriers: USPS, Fedex, and UPS . To return your product in an event that it was delivered defected, you should mail your product to: The Dope Candy Co., 6422 Babcock Rd. Suite 108, San Antonio, TX 78249. You will be responsible for paying for your own shipping costs for returning your item. In cases where the order is required to be shipped back to The Dope Candy Co. at the customer’s expense, The Dope Candy Co. may reimburse the customer for shipping if a defect is determined to exist. We don’t guarantee that we will receive your returned item if there is no tracking provided.

Order Discrepancies

If your item was damaged, missing, or incorrect you must email us within 48 hours of the package delivery. Once we receive your package and your claim has been submitted, reviewed, and approved, we will assist you in correcting this issue. 

Lost or Undelivered Packages

Lost or undelivered packages are not the responsibility of The Dope Candy Co., and any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. The Dope Candy Co. strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 24 hours of the last tracking update.